Frequently Asked QuestionsMarch 17, 2021 2021-10-23 3:17
Frequently Asked Questions
Classes & Trips
If you want to have fun and challenge yourself, then you’re at the right place. We offer classes for all levels and modify the day based on your desires.
You do not need your own equipment. Everything will be provided for you.
If you’d like to use your own, please bring it along.
No. Just like all adventure sports, there is inherent danger. But we follow strict safety protocol and have a highly trained staff.
All guides are:
- AMGA Trained/Certified
- Wilderness Medicine Certified
If this is your first time climbing, choose one of our beginner options.
Then read the class descriptions for experience requirements of the other classes and climbs.
If you are unsure of the appropriate class, feel free to reach out via our contact page.
Select the desired class or guided climb and you’ll get the option to select your day and time.
For “beginner” level classes, we follow the American Mountain Guide Association standard of a MAXIMUM of 6 clients per instructor. If there are more clients, there will be more instructors.
For “intermediate” and “advanced” classes, our ratio is is either 1:4 or 1:2.
For all multipitch climbs, our max ratio is 1:2.
By following these ratios, you can be assured proper attention during your session. Look under the climbs description tab for MAX Guide:Client Ratio.
We have classes available for climbers as young as 4. Make sure to read the class description for any age related details.
Classes & Trips
Cancellations and Reschedules
You can cancel for a full refund up to 24 hours before your trip. No refund will be provided within that 24 hour period. But you do have the option for a non-future refundable reschedule any time.
We always offer penalty free reschedules all the way until your class starts. Just give us a call or email.
- We will contact you ahead of time if the weather isn’t looking climbable. You will be given the option of a refund or reschedule.
- If we cancel during the first half of the trip, you’ll receive a 50% refund.
- If we cancel during the second half of the trip, no refund is issued.
Call us right away to inform us of your circumstances. Late arrivals may not be able to join and will not receive a refund.
Classes & Trips
Upon booking, you’ll receive an email with a list of what to bring. All climbing gear will be sized and provided upon arrival.
We ask that all participants bring at least a liter of water and wear closed toe shoes.
The exact location will be shown in a map on the sign up page.
Most of our climbing locations are 20 to 45 minutes from downtown Denver.
Directions will also be emailed when you book.
We can arrange transportation at cost for you.
But all of our sites are accessible by Uber or personal vehicle.
No. Please bring food and water with you. Your trips email will specify what to bring in more detail. for the allotted time
Shipping, Returns and Refunds
Equipment usually ships within 24 hours of your order. We’ll send you an email when it’s shipped.
All orders are automatically free shipping and will be sent USPS. You can expect your order to arrive in 3 to 5 days.
You also have the option of having the equipment delivered to you at your scheduled climb. Just choose “Pickup at Your Class” at checkout. Your instructor will have it with them on the day of your climb.
We do not provide refunds for any “load bearing” equipment due to safety concerns. Call or email if you are unsure if your purchase is included in this.
For all other equipment:
- Check that the return window of 60 days has not yet expired.
- Print your email receipt.
- Call us referencing your order number and what you will be returning. (888) 560-6994
- Any returned items must be in New condition and still in the original packaging.
- Ship the items to our address at: 3300 W. Florida Ave. #75 Denver, CO 80219 (Shipping is paid by the customer).
- Upon receipt and inspection, we will notify you of an issued refund.
Review all our policies here.
You can exchange for items of the same price as long as the item you are returning is in New condition.
Example: You can exchange a grey chalk bag for the green one.
Review all of our Terms and Conditions here.