Frequently Asked Questions

Frequently Asked Questions

Classes & Trips

General Info

If you want to have fun and challenge yourself, then you’re at the right place. We offer classes for all levels and modify the day based on your desires.

No. Our “Beginner” classes are designed for everyone, even first timers.

On the climbs page, look above the title. Any trips labeled as “Beginner” don’t require any experience or equipment.

Any classes labeled as “Intermediate” or “Advanced” require the experience outlined in the Skill Level section of the trip’s description.

No. We can always supply what is required.  But we do suggest bringing your own if you have it. We also offer discounted gear sales to our clients.

No. Just like all adventure sports, there is inherent danger. But we follow strict safety protocol and have a highly trained staff.

All guides are:

  • AMGA Trained/Certified
  • Wilderness Medicine Certified

We offer three different categories of climbs that can be found in the top menu.

  1. Classes – We instruct on the skills then put them into use. These are usually group settings so can be more affordable.
  2. Guided Climbs – These are personalized private trips that can be tailored to what you want.
  3. Groups – If you have a large group of people, you can message us here for a quote.

After choosing a specific climb, look above the title. Any trips labeled as “Beginner” don’t require any experience or equipment.

Any classes labeled as “Intermediate” or “Advanced” require the experience outlined in the Skill Level section of the trip’s description.

If you are unsure of the appropriate class, feel free to reach out via our contact page.

On each of our climbing options you’ll see a calendar labeled “Book Now“.

Then follow the prompts on the screen to the checkout menu. Trip details will be emailed after your payment is processed.

For “beginner” level classes, we follow the American Mountain Guide Association standard of a MAXIMUM of 6 clients per instructor. If there are more clients, there will be more instructors.

For “intermediate” and “advanced” classes, our ratio is is either 1:4 or 1:2.

For all multipitch climbs, our max ratio is 1:2.

By following these ratios, you can be assured proper attention during your session.  Look under the climbs description tab for MAX Guide:Client Ratio.

 

Classes & Trips

Cancellations and Reschedules

Call or email us to cancel with no penalty all the way up until the time of your climb. No questions asked.

We always offer penalty free reschedules all the way until your class starts. Just give us a call or email.

  • We will contact you ahead of time if the weather isn’t looking climbable. You will be given the option of a refund or reschedule.
  • If we cancel during the first half of the trip, you’ll receive a 50% refund.
  • If we cancel during the second half of the trip, no refund is issued.

Call us right away to inform us of your circumstances. Late arrivals may not be able to join and will not receive a refund.

Classes & Trips

Trip Preperation

Upon booking, you’ll receive an email with a list of what to bring. All climbing gear will be sized and provided upon arrival.

Our climbing areas are scattered across the mountains near Denver. You can find the trip’s location in the “Location” tab on the trips page.  

You can see the exact location in the the “Location” Tab on the trips description page.
 

Detailed instructions will be provided by email after booking. Here’s an example of what you will see in the emails.

You’ll receive a section like this in your email providing exact directions to your climb.

 

Most of our climbing sites are around 30 minutes from downtown Denver.

We can arrange transportation at cost for you.

But all of our sites are accessible by Uber or personal vehicle.

No. Please bring food and water with you. Your trips email will specify what to bring in more detail. for the allotted time

Gear Shop

Shipping, Returns and Refunds

Equipment usually ships within 24 hours of your order. We’ll send you an email when it’s shipped.

All orders are automatically free shipping and will be sent USPS. You can expect your order to arrive in 3 to 5 days.

You also have the option of having the equipment delivered to you at your scheduled climb. Just choose “Pickup at Your Class” at checkout. Your instructor will have it with them on the day of your climb.

We do not provide refunds for any “load bearing” equipment due to safety concerns. Call or email if you are unsure if your purchase is included in this.

For all other equipment:

  1. Check that the return window of 60 days has not yet expired.
  2. Print your email receipt.
  3. Call us referencing your order number and what you will be returning. (888) 560-6994
  4. Any returned items must be in New condition and still in the original packaging.
  5. Ship the items to our address at: 3300 W. Florida Ave. #75 Denver, CO 80219 (Shipping is paid by the customer).
  6. Upon receipt and inspection, we will notify you of an issued refund.

Review all our policies here.

You can exchange for items of the same price as long as the item you are returning is in New condition.

Example: You can exchange a grey chalk bag for the green one.

Review all of our Terms and Conditions here.

No. Gift cards are non-refundable.

Review our Terms and Conditions here.