Frequently Asked QuestionsJanuary 27, 2021 2021-02-16 16:31
Frequently Asked Questions
How do I "Book Now and Pay Later"?
Reserve your spot without having to pay by following the normal booking screens. You will be provided the option to pay in full or pay later.
Your credit card will automatically be charged 3 days before your trip or you can complete the invoice ahead of time.
Bookings made with in three days of the trip must be paid in full.
What if I need to cancel?
Just send us an email or give us a call.
You can cancel all the way up until your scheduled climb time.
What if the weather is bad?
If we cancel before the class starts, you’ll receive a full refund or reschedule.
If we cancel during the first half of the class, you’ll receive a 50% refund or reschedule.
If we cancel during the last half of the class, no refund is provided.
Do I need experience?
It depends on the class. The Intro to Outdoor Climbing and Rappelling classes don’t require any previous experience.
Check the Prerequisites for required ability before signing up for others.
What class is for me?
We recommend progressing in order or have similar competency before moving to the next level. Check out our Progression Guide. Give us a call if you have further questions.
Do I need my own equipment?
We will supply everything you need. We’ll size appropriate gear upon your arrival.
If you have your own, please bring it.
What do I bring?
- Water (32 oz. per person)
- Small Backpack
- Energizing Snacks
Further gear lists will be provided for advanced classes.
Where do I go?
Direction will be sent after your booking confirmation.
Different classes and climbs take place at different locations. Please make sure to read the direction thoroughly.
Do you provide food?
We do not. Please bring any food and snacks you would like during your time with us.
Do you provide transportation?
If you need transportation, please reach out and we can organize at cost. All of our climbing areas are accessible by personal vehicle or ride share.
Choosing a Class
Should I choose a BEGINNER climb?
Beginner level climbs are for you if:
- This is your first time climbing.
- This is your first time climbing outdoors.
- It’s been a while since you’ve climbed and want a refresher.
- Your an active climber but want a more relaxed day out.
Should I choose an INTERMEDIATE climb?
You should choose intermediate classes and climbs if:
- You’ve been climbing for a couple months and want to improve your skills or push your limits.
- You’ve checked that you meet any prerequisites listed on the climbs page.
- You’re an advanced climber looking to refresh your skills.
Should I choose an ADVANCED climb?
You can choose advanced classes and climbs if:
- You have been climbing at least 6 months.
- You meet any prerequisites listed on the climbs page.